Automotive Services

Business Objectives: 

Create an online Onboarding and Customer Service learning experience for supervisors and frontline employees.

Vertex Solutions Group Methodology:

The company provides online training for 38,000+ employees annually in its retail and franchise locations.  A strong focus on measurement required use of a robust LMS. Vertex Solutions Group:

  • Created an intuitive portal, individual progress reports at login, and interactive tutorials and simulations
  • Designed an engaging curriculum to deliver a complex sequence of training events
  • Increased supervisor and employee engagement in learning
  • Developed a user interface to deliver the maximum training ROI

Business Results:

  • Average revenue per store up 38.5%
  • 448% increase in course completions
  • Training ROI increased 204%
  • $10,000,000 in productivity improvement
  • $20,000,000 in annual cost savings
  • Ranked #1 by Training Magazine